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  • What insurance plans do you accept?
    I accept private pay clients and am in network with Cigna, Magellan, and United Healthcare. As of 9/27/23, I have been recredentialed with Blue Cross Blue Shield, though they have not yet contracted Eureka Psychonautics & Psychiatry as an in network provider. Please verify your benefits to ensure I am a covered provider under your plan. Patients out of network may request a statement for their out of network carrier to reimburse them if they have out of network benefits. I am currently taking new clients 18 and up.
  • Are virtual appointments offered?
    In person appointments are required for initial consultations, but both in-person and virtual appointments are available for follow ups. Virtual appointments are conducted through a HIPAA secure service, As federal requirements change regarding controlled substances, in-person appointments may be required for those who are prescribed controlled substances (e.g. Adderall, Ritalin, Vyvanse, Klonopin, Xanax, Ambien, etcetera) as required by law.
  • How long are appointments?
    Initial appointments are 90 minutes in length, and follow up appointments are 55 or 25 minutes.
  • How do I schedule an appointment?
    Please click the MYIO hyperlink to submit an inquiry as a new client.
  • Will you fill out FMLA paperwork?
    FMLA paperwork is only completed for individuals that have been active patients adhering to their treatment plan 6 months or longer.
  • Is the building ADA accessible?
    The building is unfortunately not ADA accessible.
  • What level of care is Eureka Psychonautics & Psychiatry?
    Eureka Psychonautics & Psychiatry is an outpatient level of care. Respectively, higher levels of care above outpatient include intensive outpatient programs (IOP), partial hospitalization program (PHP), inpatient, and residential treatment centers (RTC). Emergency level acuity requires higher levels of care like the latter.
  • How do I log onto my virtual appointment?
    The link for virtual appointments is and is the same for all appointments. Ensure that your video and microphone are working prior to the appointment start time. Treat a virtual appointment just as you would an in person appointment.
  • I was a patient at Austin Family Mental Health; how do I transfer care to Eureka Psychonautics & Psychiatry?
    1: Pay any owed balances at AFMH 2: Call or email to notify you'll be continuing your care 3: You will receive a link to create your Valant MYIO patient portal 4: Read and sign new office paperwork (make sure your address, pharmacy, etcetera are up to date) 5: Schedule your next appointment 6: Kick ass
  • How do I request a medication refill?
    For refill requests, please message the admin/refills inbox via your patient portal. You may alternatively email if you experience technical issues with the portal.
  • I’m on a controlled substance—do I need to come for an in person visit?
    Per the DEA as of 5/9/23, "For any practitioner-patient telemedicine relationships that have been or will be established up to November 11, 2023, the full set of telemedicine flexibilities regarding prescription of controlled medications established during the COVID-19 PHE will be extended for one-year—through November 11, 2024.” Note that schedule 2 medications must be picked up from the pharmacy within 30 days from the original script date, or a new prescription will need to be issued.
  • How do I get the best prices on prescription drugs?
    Check the cost of your insurance plan and compare to cash coupons such as GoodRx; you can input your medication, dose, and quantity for a cash pay estimate and take the coupon to the pharmacy.
  • I didn’t read any of the information contained in the office paperwork that I signed that said I read it. Am I still responsible for adhering to the policies contained therein?
    You bet.
  • You mention ketamine and psychedelics; can I still be a patient even if I'm not interested in that?
    Of course; while expanding service offerings will entail psychedelics, it is not the primary operation of Eureka Psychonautics & Psychiatry.
  • How do I transfer a prescription from one pharmacy to another?
    Please refer to this article from GoodRx on how to transfer a prescription: How to Transfer a Prescription to a New Pharmacy in 3 Easy Steps

Frequently Asked Questions

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